Rowan-Cabarrus College Information and Client Services–Bringing IT Together for You
College Information Services supports the college by managing and updating RCCC’s webpages, databases, and Datatel–the information system which records all pertinent records about students, faculty and staff. In short, CIS manages the ERP system, Internal and external Web pages, Sharepoint services, Singularity services, Active Directory, Report publishing, production databases, application security, online “cloud” services, and various third-party software applications.
Client Services encompasses the helpdesk, technology acquisition, deployment, and maintenance processes. We are involved in most aspects of ITS service delivery. To meet this demand and deliver a positive client experience, we offer the following services
- Helpdesk (Tier 1 Support & Issue logging and routing)
- Direct User Support / Service Delivery
- Classroom Applications
- Classroom Solutions (Projector Management, TeachNow, & Application Delivery for Academics)
- Tier II and III Resource Provisioning / Engineering
- Technology Procurement
- Technology Life-cycle Management
- Printing and Scanning Devices (Network Printers, Desktop Printers, & Scanners)
Network Information Systems–Providing Connections for Our College Community
This team oversees the RCCC datacenter, servers, routers, switches and other networking and infrastucture equipment for the college. Network Information Systems provides the following services
- Identity Management & Active Directory Services
- Network Services (End-point connectivity, WAN and Core data, Internet data, Network Security and Remote Access)
- Server Infrastructure
- Storage / SAN
- Network Printing Services
- Systems Alerting and Monitoring
- Communication Services (email, telephones, video conferencing)
Enterprise Applications –Systems Used to Run the College
The following Enterprise Applications are provided to the college
- Datatel Colleague
- Active Directory / Datatel Interface
- WebAdvisor
- Reporting (Informer, ODS, SQL Server Reporting Services
- R25
- Microsoft SQL Server
- Hershey (Singularity & Catapult)
Online Services–Getting the Message Across
The Online Services group provides the following services
- WWW Publishing
- Intranet Publishing
- Custom Application Development
- Media Strategy Consultation
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