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Consumer Complaints

 

Federal guidelines require institutions to provide consumers information on complaint processes for the institution, accrediting agency (SACS), and external state agencies in the event a student resides in another state.

§ 668.43 (b) Institutional Information

The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.