The 2010 Critical Success Factors Report (published by the North Carolina Community College System Office) provided results on eight performance measures.
Core Indicators of Success
In February 1999, the North Carolina State Board of Community Colleges adopted twelve performance measures for accountability. This action was taken in response to a mandate from the North Carolina General Assembly to review past performance measures and define standards of performance to ensure programs and services offered by community colleges in North Carolina were of sufficient quality. In the 2007 Session, the General Assembly approved modification to the North Carolina Performance Measures and Standards as adopted by the State Board of Community Colleges on March 16, 2007. As a result, the number of performance measures was reduced to eight.
RCCC’s performance on the measures with results reported was as follows:
- Progress of Basic Skills Students– Measures the progress of basic skills students. A omposite measure that includes the percent of students progressing within a literacy level, the percent of students completing a level entered or a predetermined goal, and the percent of students completing the level entered and advancing to a higher level.
- NCCCS standard: 75%. NCCCS average: 84%. RCCC’s performance: 81%.
- Passing Rates on Licensure and Certification Examinations– Measures the percentage of first-time test takers from community colleges passing an examination required for North Carolina licensure or certification prior to practicing the profession.
- NCCCS standard: 80%. NCCCS average: 86%. RCCC’s performance: 81%
- Performance of College Transfer Students– Compares the performance of community college associate degree students who transfer to public UNC institutions with “native” students (students who began their collegiate studies at the UNC institution).
- NCCCS standard: 83% will have a grade point average of 2.0 or above after two semesters at a UNC institution. NCCCS average: 85%. RCCC’s performance: 84%.
- Passing Rates of Students in Developmental Courses– The percent of students who complete developmental English, mathematics, or reading courses with a grade of “C” or better.
- NCCCS standard: 75%. NCCCS average: 80%. RCCC’s performance: 75%.
- Satisfaction of Program Completers and Non-Completers– Determines the proportion of graduates and early-leavers who indicate that the quality of the college programs and services met or exceeded their expectations.
- Completers – NCCCS standard: 90% of the combined respondents will report being satisfied. NCCCS average: 97%. RCCC’s performance: 97%.
- Non-Completers – NCCCS standard: 90% of the combined respondents will report being satisfied. NCCCS average: 94%. RCCC’s performance: 92%.
- Curriculum Student Retention and Graduate– Composite includes 1) number of individuals completing a curriculum program with a certificate, diploma, or degree; and 2) number of individuals who have not completed a program but who are continuing enrollment in either curriculum or occupational extension programs.
- NCCCS standard: 65% of students will have completed their program or still be enrolled. NCCCS average: 72%. RCCC’s performance: 70%.
- Client Satisfaction with Customized Training– Determines the satisfaction of organizations that received services from a community college.
- NCCCS standard: 90%. The NCCCS average: 94%. RCCC’s performance: 90%.
- Success Rate of Developmental Students in Subsequent College-Level Courses– The performance of developmental students in subsequent college level courses will be compared with the performance of non-developmental students in those courses.
- Developmental NCCCS standard: 80%. The NCCCS average: 87%. RCCC’s performance: 86%.
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