[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}”][et_pb_fullwidth_slider show_arrows=”off” show_pagination=”off” _builder_version=”4.27.4″ header_level=”h1″ header_font_size=”46px” body_font=”|600|||||||” body_font_size=”18px” background_image=”https:\/\/www.rccc.edu\/recordsregistration\/wp-content\/uploads\/sites\/7\/2025\/01\/036-Graduation-May-2024-Tim-Coffey-Photography-edited-1-scaled.jpg” custom_padding=”|||” custom_padding_tablet=”|||” custom_padding_phone=”|||” box_shadow_style=”preset6″ box_shadow_blur=”10px” box_shadow_color=”rgba(0,0,0,0.1)” remove_inner_shadow=”off” hide_content_on_mobile=”off” hide_cta_on_mobile=”off” show_inner_shadow=”on” button_letter_spacing_hover=”0″ global_module=”1773″ saved_tabs=”all” locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][et_pb_slide heading=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” use_bg_overlay=”off” use_text_overlay=”on” text_overlay_color=”rgba(0,47,109,0.75)” admin_title=”eLearning” _builder_version=”4.27.4″ _dynamic_attributes=”heading” header_font=”||||” body_font=”||||” background_color=”#ffffff” background_image=”https:\/\/www.rccc.edu\/elearning\/wp-content\/uploads\/sites\/38\/2024\/07\/579-Aug.-2023-Tim-Coffey-Photography-Large.jpeg” background_enable_image=”on” button_icon_placement=”right” button_on_hover=”on” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_transition=”on” locked=”off”]<\/p>\n
eLearning<\/p>\n
[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ custom_padding=”40px|0px|54px|0px” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”0px|0px|0px|0px” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_toggle title=”eLearning” open=”on” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#002f6d” closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#002f6d” icon_color=”#ffffff” open_icon_color=”#ffffff” admin_label=”eLearning” _builder_version=”4.27.4″ title_text_color=”#ffffff” title_level=”h2″ title_font=”|on|||” title_font_size=”14″ body_text_color=”#ffffff” body_font_size=”13″ body_line_height=”1em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_module=”1772″ saved_tabs=”all” locked=”off” global_colors_info=”{}”]<\/p>\n
About eLearning<\/a><\/p>\n Delivery Methods<\/a><\/p>\n Am I ready for online classes?<\/a><\/p>\n FAQs about Online Learning<\/a><\/p>\n Online Programs<\/a><\/p>\n Student Support Resources<\/a><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Blackboard Support” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#002f6d” closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#002f6d” icon_color=”#ffffff” open_icon_color=”#ffffff” admin_label=”Blackboard Support” _builder_version=”4.27.0″ title_text_color=”#ffffff” title_font=”|on|||” title_font_size=”14″ body_text_color=”#ffffff” body_font_size=”13″ body_line_height=”1em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_module=”1794″ saved_tabs=”all” locked=”off” global_colors_info=”{}”]<\/p>\n Blackboard<\/a><\/p>\n Blackboard Login<\/a><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”State Authorization, Complaints and Disclosures” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#002f6d” closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#002f6d” icon_color=”#ffffff” open_icon_color=”#ffffff” admin_label=”State Authorization and Consumer Complaints” _builder_version=”4.27.4″ title_text_color=”#ffffff” title_font=”|on|||” title_font_size=”14″ body_text_color=”#ffffff” body_font_size=”13″ body_line_height=”1em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_module=”1798″ saved_tabs=”all” locked=”off” global_colors_info=”{}”]<\/p>\n State Authorization<\/a><\/p>\n Student Complaints and Grievances<\/a><\/p>\n Professional Licensure Disclosure<\/a><\/p>\n [\/et_pb_toggle][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.6″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”left” use_border_color=”off” border_style=”solid” global_colors_info=”{}” custom_margin=”||0px|||”]<\/p>\n In compliance with federal and state regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and the appropriate state agency for handling complaints in the student\u2019s state. If an issue cannot be resolved through the grievance procedures, a student who resides outside of the State of North Carolina may file a complaint with their state of residence. Access the Out-of-State Agency Directory<\/a>\u00a0and the\u00a0State Portal Entity Liaisons<\/a>.<\/p>\n <\/p>\n [\/et_pb_text][et_pb_text admin_label=”Text” _builder_version=”4.27.6″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”left” hover_enabled=”0″ use_border_color=”off” border_style=”solid” global_colors_info=”{}” sticky_enabled=”0″ custom_margin=”||-2px|||”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Text” _builder_version=”4.27.6″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”left” hover_enabled=”0″ use_border_color=”off” border_style=”solid” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n For further information, please contact:<\/p>\n Natasha Lipscomb<\/strong>, Vice President, Student Success Services<\/em> Email: natasha.lipscomb@rccc.edu<\/a> The Licensure Division of the University of North Carolina System Office serves as the official state entity that receives complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students cannot resolve a complaint through the institution\u2019s grievance procedures, they can review the North Carolina Post-Secondary Education Complaints website<\/a> to review the Student Complaint Policy<\/a> and submit their complaint\u00a0using the online complaint form<\/a>.<\/p>\n For more information, call 919-962-4550.<\/p>\n North Carolina Post-Secondary Education Complaints<\/strong> To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the\u00a0State Attorney General\u2019s website<\/a>. If you choose to mail a complaint, please use the following address:<\/p>\n Consumer Protection Division<\/strong> The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) is the regional accrediting agency for Rowan-Cabarrus Community College. SACSCOC has authorized Rowan-Cabarrus to offer certificates, diplomas and associate degrees. To address claims of significant non-compliance with SACSCOC\u2019s accreditation standards or policies, an individual may file a complaint with SACSCOC by following the SACSCOC Complaint Procedure<\/a>.<\/p>\n Note: Per the SACSCOC policy, \u201cThis process is not intended to be used to involve SACSCOC in disputes between individuals and member institutions, or cause SACSCOC to interpose itself as a reviewing authority in individual matters of admission, grades, granting or transferability of credits, application of academic policies, fees or other financial matters, disciplinary matters, or contractual rights and obligations\u201d. Please see the policy for additional restrictions and requirements.<\/p>\n Southern Association of Colleges and Schools Commission on Colleges<\/strong> Telephone: 404.679.4500 Students not residing in California may also file a complaint through SARA-NC (the SARA portal for North Carolina) by following the SARA-NC Complaint Process<\/a> and using the SARA-NC Complaint Form (PDF)<\/a>. Students residing in California should follow the complaint process listed below.<\/p>\n SARA-NC Contact Information:<\/p>\n SARA North Carolina<\/strong> T: (855) SARA-1-NC (855.727.2162) Website:\u00a0SARANC<\/a> Because California does not participate in SARA, students must submit complaints through the California Department of Consumer Affairs<\/a>.<\/p>\n California Department of Consumer Affairs Students residing in California may also:<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Text” _builder_version=”4.27.6″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”left” use_border_color=”off” border_style=”solid” global_colors_info=”{}”]<\/p>\n In compliance with federal and state regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and the appropriate state agency for handling complaints in the student\u2019s state. If an issue cannot be resolved through the grievance procedures, a student who resides outside of the State of North Carolina may file a complaint with their state of residence. Access the Out-of-State Agency Directory<\/a>\u00a0and the\u00a0State Portal Entity Liaisons<\/a>.<\/p>\n While Rowan-Cabarrus strives to provide high-quality education and interactions, conflicts may occasionally arise. The college expects that most issues (such as those related to services, classrooms, technology or facilities) will be resolved informally through a discussion between the student and the appropriate faculty or staff member. Rowan-Cabarrus has established specific procedures for certain specific complaints. For example, formal complaints regarding grades are subject to the Grade Appeal Procedure; complaints regarding discrimination are subject to the Student Grievance policy; general complaints are subject to the Student Grievance policy<\/span>. Students will be expected to initiate their concerns or express their concerns in accordance with those specific policies. The Office of Civility lists formal complaint procedures and forms.<\/a><\/p>\n For further information, please contact:<\/p>\n Natasha Lipscomb<\/strong>, Vice President, Student Success Services<\/em> Email: natasha.lipscomb@rccc.edu<\/a> The Licensure Division of the University of North Carolina System Office serves as the official state entity that receives complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students cannot resolve a complaint through the institution\u2019s grievance procedures, they can review the North Carolina Post-Secondary Education Complaints website<\/a> to review the Student Complaint Policy<\/a> and submit their complaint\u00a0using the online complaint form<\/a>.<\/p>\n For more information, call 919-962-4550.<\/p>\n North Carolina Post-Secondary Education Complaints<\/strong> To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the\u00a0State Attorney General\u2019s website<\/a>. If you choose to mail a complaint, please use the following address:<\/p>\n Consumer Protection Division<\/strong> The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) is the regional accrediting agency for Rowan-Cabarrus Community College. SACSCOC has authorized Rowan-Cabarrus to offer certificates, diplomas and associate degrees. To address claims of significant non-compliance with SACSCOC\u2019s accreditation standards or policies, an individual may file a complaint with SACSCOC by following the SACSCOC Complaint Procedure<\/a>.<\/p>\n Note: Per the SACSCOC policy, \u201cThis process is not intended to be used to involve SACSCOC in disputes between individuals and member institutions, or cause SACSCOC to interpose itself as a reviewing authority in individual matters of admission, grades, granting or transferability of credits, application of academic policies, fees or other financial matters, disciplinary matters, or contractual rights and obligations\u201d. Please see the policy for additional restrictions and requirements.<\/p>\n Southern Association of Colleges and Schools Commission on Colleges<\/strong> Telephone: 404.679.4500 Students not residing in California may also file a complaint through SARA-NC (the SARA portal for North Carolina) by following the SARA-NC Complaint Process<\/a> and using the SARA-NC Complaint Form (PDF)<\/a>. Students residing in California should follow the complaint process listed below.<\/p>\n SARA-NC Contact Information:<\/p>\n SARA North Carolina<\/strong> T: (855) SARA-1-NC (855.727.2162) Website:\u00a0SARANC<\/a> Because California does not participate in SARA, students must submit complaints through the California Department of Consumer Affairs<\/a>.<\/p>\n California Department of Consumer Affairs Students residing in California may also:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" eLearningAbout eLearning Delivery Methods Am I ready for online classes? FAQs about Online Learning Online Programs Student Support Resources Blackboard Blackboard Login State Authorization Student Complaints and Grievances Professional Licensure […]<\/p>\n","protected":false},"author":118,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-90","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.rccc.edu\/elearning\/wp-json\/wp\/v2\/pages\/90","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rccc.edu\/elearning\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rccc.edu\/elearning\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rccc.edu\/elearning\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rccc.edu\/elearning\/wp-json\/wp\/v2\/comments?post=90"}],"version-history":[{"count":45,"href":"https:\/\/www.rccc.edu\/elearning\/wp-json\/wp\/v2\/pages\/90\/revisions"}],"predecessor-version":[{"id":2162,"href":"https:\/\/www.rccc.edu\/elearning\/wp-json\/wp\/v2\/pages\/90\/revisions\/2162"}],"wp:attachment":[{"href":"https:\/\/www.rccc.edu\/elearning\/wp-json\/wp\/v2\/media?parent=90"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Rowan-Cabarrus Complaint and Grievances Resolution Process<\/h2>\n
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Rowan-Cabarrus Community College
North Campus
1333 Jake Alexander Blvd S.
Salisbury, N.C. 28144<\/p>\n
Phone: 704-216-3622<\/p>\nState Post-Secondary Education Complaints<\/h2>\n
c\/o Student Complaints
University of North Carolina System Office
223 S. West Street Suite 1800, Raleigh, NC 27603<\/p>\n
North Carolina residents may call 877-566-7226. Outside of North Carolina, please call 919-716-6000. En Espanol 919-716-0058.<\/p>\n
Attorney General\u2019s Office
Mail Service Center 9001
Raleigh, NC 27699-9001<\/p>\nSACSCOC Student Complaint Process<\/h2>\n
1866 Southern Lane
Decatur, Georgia 30033-4097<\/p>\n
Website:\u00a0www.sacscoc.org<\/a><\/p>\nSARA-NC Complaint Process<\/h2>\n
North Carolina State Education\u00a0Assistance Authority
P.O. Box 41349
Raleigh, NC 27629<\/p>\n
T: 919.549.8614, ext. 4667<\/p>\n
Email Address:\u00a0information@saranc.org<\/a><\/p>\nCalifornia Resident Complaint Process<\/h2>\n
Consumer Information Center<\/strong>
1625 North Market Blvd., Suite N-112
Sacramento, California 95834
Telephone: (833) 942-1120
Email:\u00a0dca@dca.ca.gov<\/a><\/p>\n\n
Rowan-Cabarrus Complaint and Grievances Resolution Process<\/h2>\n
Rowan-Cabarrus Community College
North Campus
1333 Jake Alexander Blvd S.
Salisbury, N.C. 28144<\/p>\n
Phone: 704-216-3622<\/p>\nState Post-Secondary Education Complaints<\/h2>\n
c\/o Student Complaints
University of North Carolina System Office
223 S. West Street Suite 1800, Raleigh, NC 27603<\/p>\n
North Carolina residents may call 877-566-7226. Outside of North Carolina, please call 919-716-6000. En Espanol 919-716-0058.<\/p>\n
Attorney General\u2019s Office
Mail Service Center 9001
Raleigh, NC 27699-9001<\/p>\nSACSCOC Student Complaint Process<\/h2>\n
1866 Southern Lane
Decatur, Georgia 30033-4097<\/p>\n
Website:\u00a0www.sacscoc.org<\/a><\/p>\nSARA-NC Complaint Process<\/h2>\n
North Carolina State Education\u00a0Assistance Authority
P.O. Box 41349
Raleigh, NC 27629<\/p>\n
T: 919.549.8614, ext. 4667<\/p>\n
Email Address:\u00a0information@saranc.org<\/a><\/p>\nCalifornia Resident Complaint Process<\/h2>\n
Consumer Information Center<\/strong>
1625 North Market Blvd., Suite N-112
Sacramento, California 95834
Telephone: (833) 942-1120
Email:\u00a0dca@dca.ca.gov<\/a><\/p>\n\n