{"id":130,"date":"2017-03-06T15:25:15","date_gmt":"2017-03-06T15:25:15","guid":{"rendered":"https:\/\/widowprod.rccc.edu\/financialaid\/?page_id=130"},"modified":"2025-07-23T09:40:22","modified_gmt":"2025-07-23T13:40:22","slug":"financial-aid-faqs","status":"publish","type":"page","link":"https:\/\/www.rccc.edu\/financialaid\/financial-aid-faqs\/","title":{"rendered":"Financial Aid FAQs"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_slider show_arrows=&#8221;off&#8221; show_pagination=&#8221;off&#8221; admin_label=&#8221;Fullwidth Slider&#8221; _builder_version=&#8221;4.27.4&#8243; header_level=&#8221;h1&#8243; header_font_size=&#8221;46px&#8221; body_font=&#8221;|600|||||||&#8221; body_font_size=&#8221;18px&#8221; custom_padding=&#8221;|||&#8221; box_shadow_style=&#8221;preset6&#8243; box_shadow_blur=&#8221;10px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.1)&#8221; show_inner_shadow=&#8221;on&#8221; global_module=&#8221;2557&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; 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button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; sticky_transition=&#8221;on&#8221; locked=&#8221;off&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50Ijoic2l0ZV90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;40px|||&#8221; transparent_background=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;0px|||&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_toggle title=&#8221;Financial Aid&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#ffffff&#8221; open_toggle_background_color=&#8221;#002f6d&#8221; closed_toggle_text_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#002f6d&#8221; icon_color=&#8221;#ffffff&#8221; open_icon_color=&#8221;#ffffff&#8221; admin_label=&#8221;Financial Aid&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#ffffff&#8221; title_font=&#8221;|on|||&#8221; title_font_size=&#8221;14&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;13&#8243; body_line_height=&#8221;1em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; border_style=&#8221;solid&#8221; global_module=&#8221;2604&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"\/financialaid\/about-financial-aid\/\">About Financial Aid<\/a><\/p>\n<p><a href=\"\/financialaid\/financial-aid-directory\/\">Financial Aid Directory<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/important-dates\/\">Important Dates<\/a><\/p>\n<p><a href=\"\/financialaid\/financial-aid-forms\/\">Forms<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Financial Aid Essentials&#8221; open_toggle_text_color=&#8221;#ffffff&#8221; open_toggle_background_color=&#8221;#002f6d&#8221; closed_toggle_text_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#002f6d&#8221; icon_color=&#8221;#ffffff&#8221; open_icon_color=&#8221;#ffffff&#8221; admin_label=&#8221;FA Essentials&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#ffffff&#8221; title_font=&#8221;|on|||&#8221; title_font_size=&#8221;14&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;13&#8243; body_line_height=&#8221;1em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; global_module=&#8221;2047&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"\/financialaid\/financial-aid-facts\/\">Financial Aid Facts<\/a><\/p>\n<p><a href=\"\/financialaid\/types-of-financial-aid\/\">Types of Financial Aid<\/a><\/p>\n<p><a href=\"\/financialaid\/terms-conditions-of-receiving-financial-aid\/\">Terms &amp; Conditions of Receiving Financial Aid<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/recordsregistration\/tuition-and-fees\/\">Tuition &amp; Fees<\/a><\/p>\n<p><a href=\"\/financialaid\/net-price-calculator\/\">Net Price Calculator<\/a><\/p>\n<p>Frequently Asked Questions<\/p>\n<ul>\n<li><a href=\"\/financialaid\/financial-aid-faqs\/\">Financial Aid<\/a><\/li>\n<li><a href=\"\/financialaid\/bankmobile-faqs\/\">BankMobile<\/a><\/li>\n<li><a href=\"\/financialaid\/after-receiving-financial-aid-faqs\/\">After Receiving Financial Aid<\/a><\/li>\n<\/ul>\n<p><a href=\"\/financialaid\/online-financial-aid-resources\/\">Online Financial Aid Resources<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/student-loan-repayment-resources\/\">Student Loan Repayment Resources<\/a><\/p>\n<p><a href=\"\/president\/consumer-information\/\">Consumer Information<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Veterans Affairs&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#ffffff&#8221; open_toggle_background_color=&#8221;#002f6d&#8221; closed_toggle_text_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#002f6d&#8221; icon_color=&#8221;#ffffff&#8221; open_icon_color=&#8221;#ffffff&#8221; admin_label=&#8221;Veterans Affairs&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#ffffff&#8221; title_font=&#8221;|on|||&#8221; title_font_size=&#8221;14&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;13&#8243; body_line_height=&#8221;1em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_module=&#8221;2565&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/va-application-procedures\/\">Application Procedures for VA Benefits<\/a><\/p>\n<p><a href=\"\/financialaid\/veteran-education-benefits-eligibility\/\">Veteran Education Benefits &amp; Eligibility<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/va-important-information\/\">Important Information<\/a><\/p>\n<p><a href=\"\/financialaid\/va-benefits-frequently-asked-questions\/\">VA Benefits Frequently Asked Questions<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/veterans-resources\/\">Veterans Resources<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/va-principles-of-excellence\/\">Principles of Excellence<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/va-cost-of-attendance\/\">Cost of Attendance<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Additional information&#8221; open=&#8221;on&#8221; open_toggle_text_color=&#8221;#ffffff&#8221; open_toggle_background_color=&#8221;#002f6d&#8221; closed_toggle_text_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#002f6d&#8221; icon_color=&#8221;#ffffff&#8221; open_icon_color=&#8221;#ffffff&#8221; disabled_on=&#8221;on|on|off&#8221; admin_label=&#8221;Additional information&#8221; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#ffffff&#8221; title_font=&#8221;|on|||&#8221; title_font_size=&#8221;14&#8243; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;13&#8243; body_line_height=&#8221;1em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; disabled=&#8221;on&#8221; global_module=&#8221;2641&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/satisfactory-academic-progress\/\">Satisfactory Academic Progress Standards<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/secu-foundation-people-helping-people-scholarship\/\">SECU Foundation &#8220;People Helping People&#8221; Scholarship<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/private-loans\/\">Private Loans<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/qualifying-for-financial-aid\/\">Qualifying for Financial Aid<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/financial-aid-warnings-probation\/\">Financial Aid Warnings Probation<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/financial-aid-appeal-procedure\/\">Financial Aid Appeal Procedure<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/repayment-of-title-iv-funds\/\">Repayment of Title IV Funds<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/nextnc\/\">Next NC Scholarship<\/a><\/p>\n<p><a href=\"https:\/\/www.rccc.edu\/financialaid\/work-study-positions\/\">Work Study Positions<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_button button_url=&#8221;https:\/\/www.rccc.edu\/financialaid\/how-to-apply-for-financial-aid\/&#8221; button_text=&#8221;How to Apply for Financial Aid&#8221; button_alignment=&#8221;center&#8221; admin_label=&#8221;How to Apply&#8221; _builder_version=&#8221;4.27.4&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;15px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#002f6d&#8221; button_border_color=&#8221;#002f6d&#8221; button_use_icon=&#8221;off&#8221; button_text_color_hover=&#8221;#f6a800&#8243; button_border_color_hover=&#8221;#002f6d&#8221; button_bg_color_hover=&#8221;#002f6d&#8221; global_module=&#8221;2602&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_text_color__hover=&#8221;#f6a800&#8243; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;on&#8221; button_border_color__hover=&#8221;#002f6d&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;on&#8221; button_bg_color__hover=&#8221;#002f6d&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.18.0&#8243; header_line_height=&#8221;1.4em&#8221; header_2_line_height=&#8221;1.3em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; module_alignment=&#8221;left&#8221; use_border_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>I went to a four-year school and I got my refund much earlier\u2026<\/h2>\n<p>University processing differs significantly from Community College processing. One example is that we allow you to charge your books against your financial aid and the University will not allow that. Processing refunds early in the semester can create a substantial balance for students.<\/p>\n<h2>You\u2019re holding our money!<\/h2>\n<p>We don\u2019t actually have your money in our possession. Once we receive your funds, we are required to give them to you within three days. Typically we have your refunds out within 24 hours of actually receiving funds.<\/p>\n<h2>My refund is less! Why?!<\/h2>\n<p>If you have a minimester course beginning later in the semester, you will not be eligible for those funds until the class begins and we can verify your enrollment. Also, if you are not taking 12 hours or more, your grants will be reduced. You also must make sure you are taking required courses for your program. If you have further questions please contact the <a href=\"mailto:fin.aid@rccc.edu\">FA Office<\/a>.<\/p>\n<h2>Y\u2019all don\u2019t answer the phone! What\u2019s up?<\/h2>\n<p>Our phone volume is significantly higher during peak season, as well as our walk-in traffic. Students who come in to see us are our first priority and will take precedence over phone calls. It may be easier to email us at <a href=\"mailto:fin.aid@rccc.edu\">fin.aid@rccc.edu<\/a>, which is checked daily. We do our very best to answer your call and respond to your voicemails as soon as possible.<\/p>\n<h2>My WebAdvisor account is zeroed out.<\/h2>\n<p>That typically means that a refund has been created and will post to your account within 14 days, per regulations. Most of the time, you will see your refund much sooner.<\/p>\n<h2>When will I get my refund?<\/h2>\n<p>You can expect your refund no later than the last day of the second month of the semester (or usually six weeks after the first day of class). However, we make every attempt to issue refunds sooner.<\/p>\n<h2>I was at another community college near us and got my refund earlier.<\/h2>\n<p>Smaller institutions with a lower number of refunds can typically issue refunds earlier. Although we are larger than many of our neighboring community colleges, we are still able to issue refunds earlier than most. We have found that many community colleges issue refunds 6-8 weeks after the beginning of the semester as compared to our 6 week processing time.<\/p>\n<h2>Last year I got my refund earlier than you said we would. Will I still get it earlier than the date you\u2019ve stated this semester?<\/h2>\n<p>The date that is typically given is the latest date that you will receive your refund. We make every attempt to process refunds earlier than expected.<\/p>\n<h2>Refunds were disbursed and other students have their refunds but I don\u2019t have mine. Why is that?<\/h2>\n<p>One reason maybe that your address is incorrect in <a href=\"https:\/\/advisor.rccc.edu\/\">WebAdvisor<\/a> or you haven\u2019t selected a refund preference. Please make sure your address is correct in <a href=\"https:\/\/advisor.rccc.edu\/\">WebAdvisor<\/a>, as this is where your <a href=\"https:\/\/bankmobilevibe.com\/\">BankMobile<\/a>\u00a0 information will be sent. Also, make sure that you select a refund preference as soon as possible to avoid delays.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About Financial Aid Financial Aid Directory Important Dates Forms Financial Aid Facts Types of Financial Aid Terms &amp; Conditions of Receiving Financial Aid Tuition &amp; Fees Net Price Calculator Frequently [&hellip;]<\/p>\n","protected":false},"author":118,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-130","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.rccc.edu\/financialaid\/wp-json\/wp\/v2\/pages\/130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rccc.edu\/financialaid\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rccc.edu\/financialaid\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rccc.edu\/financialaid\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rccc.edu\/financialaid\/wp-json\/wp\/v2\/comments?post=130"}],"version-history":[{"count":26,"href":"https:\/\/www.rccc.edu\/financialaid\/wp-json\/wp\/v2\/pages\/130\/revisions"}],"predecessor-version":[{"id":3005,"href":"https:\/\/www.rccc.edu\/financialaid\/wp-json\/wp\/v2\/pages\/130\/revisions\/3005"}],"wp:attachment":[{"href":"https:\/\/www.rccc.edu\/financialaid\/wp-json\/wp\/v2\/media?parent=130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}