Physical Therapist Assistant Complaint Policy

Complaints regarding the Physical Therapist Assistant (PTA) program should be first addressed to the PTA program director, Anna Marie Prado, PTA, MEd (annamarie.prado@rccc.edu or 704-216-7180). Unresolved complaints or complaints about the program director should be directed to Wendy Barnhardt, EdD, (wendy.barnhardt@rccc.edu or 704-216-3700), dean of the health and education department.

No retaliation will occur by either the PTA program or the College due to a complaint being filed.

If the complainant is not satisfied with the outcome of the informal complaint procedure, he or she may appeal to the dean of the health and education department, Wendy Barnhardt, EdD (wendy.barnhardt@rccc.edu). For this appeal the complaint should be written. The PTA program director will also submit a written statement, detailing the events of the informal procedure, and his or her response to the complaint. These materials should be submitted within two weeks following the informal procedure. After review of the written materials and conferences with each of the involved parties, the dean of the health and education department will render a decision on the matter within two weeks of receipt of these materials. If the complainant is not satisfied with the outcome of the formal complaint procedure, he or she may appeal, within one week, to the vice president of academic programs who will make a determination within one week of the request for appeal. The complainant may also choose to file a written complaint with Commission on Accreditation in Physical Therapy Education (CAPTE), 3030 Potomac Ave., Suite 100, Alexandria, VA 22305-3085.