To ensure ITS Compliance with applicable state (North Carolina Community College Standards), federal, and ITIL Best Practices. In addition, to protect and monitor information technology information and assets by conducting risk assessments, auditing, and promoting awareness by bringing a systematic and disciplined approach to information technology governance and maintenance of standards.
Ron Kelley, Director
The RCCC Information Help Desk is housed within Client Services. It is responsible for assisting students, faculty and staff with password reset and log in problems among other concerns. Everyone is encouraged to contact the Help Desk at extension 7200 or firstname.lastname@example.org for assistance. If you have an idea of who will be able to handle your dilemma, you can always schedule an appointment with that team member via email. All of our team members pride themselves on quickly responding to queries or directing the questioner to someone else more suitable to help with the issue at hand. Students are free to drop-in during normal business hours but are reminded that Web Advisor concerns should be brought to the attention of Student Services, while Blackboard difficulties should be reported to Instructional Technologies.