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Forgot your password?

Student Email

  1. Go to the password reset page.
  2. Enter your user ID and your student number.
  3. Use your user ID and new password to login to your student email.

If you continue to have trouble logging in, call, visit or email the ITS help desk.

How do I find my student ID number?

Blackboard

  1. Go to the password reset page.
  2. Enter your user ID and your student number.
  3. Use your user ID and new password to login to Blackboard.

If you find that you are not able to login, and you are certain that you are entering the right username and password, contact your instructor or contact the ITS Help Desk by emailing helpdesk@rccc.edu or calling (704) 216-7200.

WebAdvisor

If you are a new WebAdvisor user, use the default password and then change your password after logging in.

If you do not remember your password for WebAdvisor, go to the WebAdvisor homepage and scroll to the bottom of the page and click on the “What’s My Password?” link. From here you have two options: “I might remember” and “I don’t remember.”

I Might Remember

If you chose “I might remember,” then follow the steps below.

  1. Enter your WebAdvisor user ID and click “Submit”.
  2. If you entered a password hint when setting up your password, your password hint will be displayed.

If your hint did not help you remember or if you did not set up a password hint, proceed to the “I don’t remember” option.

I Don’t Remember

If you chose “I don’t remember,” then follow the steps below.

  1. Enter your last name and either your social security number or your student ID number and click the “Submit” button.
  2. Select your student email account from the drop down box.
  3. Your new temporary password will be emailed to your student email account.
  4. Use the temporary password to log in.
  5. You will be asked to update your password.

Watch a Video Tutorial

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