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BankMobile Frequently Asked Questions

Rowan-Cabarrus Community College has partnered with BankMobile, a financial services company focused solely on higher education, to offer faster delivery of refunds to students. BankMobile will be your key to faster refunds and increased choice for receiving your Financial Aid or school refunds.

How are refunds from Rowan-Cabarrus Community College delivered to students?

Refunds are delivered via the option selected when activating BankMobile. Activate your refund preference and make your refund selection online by visiting refundselection.com. Once your refund preference is selected, funds are sent from RCCC to BankMobile who then disburses the refunds according to your selection. If you want the fastest access to your money, simply choose to have your refunds deposited directly into your Vibe account —a fully functioning FDIC Insured checking account. (Please note: In order to receive a refund, you must select your refund preference as soon as your code arrives in the mail.)

How do I get my Refund Selection Kit?

Rowan-Cabarrus Community College students will receive a Refund Selection Kit from BankMobile in the mail at their primary address on file with RCCC.

I don’t think I will ever get a refund. Why is it important to select a refund preference?

Although you might not currently expect a refund from Rowan-Cabarrus Community College, we may have a refund for you in the future. After all, it may be necessary to drop a class, a class may be cancelled or you may simply receive a scholarship or assistance you were not anticipating. Selecting your preferred method to receive refunds from RCCC ensures you’ll always receive your refunds in a timely manner.

What if I already selected a refund preference?

Even if you’re already receiving a refund from Rowan-Cabarrus Community College, you are required to activate your refund preference as soon as you receive your code. It only takes a minute to activate your refund preference with RCCC and BankMobile to avoid any delays in getting your refund.

What are my options for receiving Financial Aid or other refunds?

  • Electronic deposit to BankMobile Vibe account. Money is deposited on the same business day.
  • Transfer to another account (ACH) (refunds available in 1-2 business days).
  • Receive a paper check (refunds available in 5-7 business days).

What exactly is the Vibe account?

The BankMobile Vibe account is a fully functioning FDIC Insured checking account with no minimum balance and no monthly fees. Selecting the Vibe account allows you to access your refunds quicker and easier than ever before and offers a world of great benefits such as:

  • Free Internet banking features
  • The ability to make purchases anywhere Debit MasterCard is accepted.
  • You may also withdraw cash with no fees at BankMobile ATMs located on or around campus.

What are the advantages of having my refunds deposited directly to my Vibe account?

  • Depositing your refund to the Vibe account is the quickest way to gain access to your refund money.
  • The Vibe card is not a credit card. However you can use it for purchases at all participating merchants that accept Debit MasterCard, get cash at ATMs, pay bills and more.

How will I know when my Financial Aid or other refund has been direct deposited to my Vibe account?

BankMobile will send an email to the address you entered during activation when your refund has been deposited to your Vibe account. Additionally, you can view the details of your Vibe account by accessing your statement online at bankmobilevibe.com or by signing up to receive text messages sent directly to your cell phone with Mobile Alerts.

Can I have my refund deposited to another bank account?

Yes. You may have your refund deposited to the bank of your choice. In order to have your refund deposited to your bank, activate your refund preference as soon as you receive the code by visiting refundselection.com.

Why is the MasterCard Brand Mark on my new My RCCC Card?

The Vibe card can be used to make purchases wherever Debit MasterCard is accepted. It is important to note that the Vibe card is not a credit card, but rather a debit card backed by the purchasing power of the MasterCard network.

What if I have additional questions?

Answers to additional questions along with an activation demo can be found by visiting refundselection.com, or stopping by Cashier’s Office to learn more today. Additionally, BankMobile offers easy answers to your questions with FAQsSM – our self-service database containing answers to frequently asked questions.

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