Complaint Processes and Guidelines
Consistent with rules established by the U.S. Department of Education, Rowan-Cabarrus provides all enrolled and prospective students with contact information for filing complaints directly with the college.
If the issue is not resolved, the student may contact its accrediting agency and/or the appropriate state agency for handling the complaint within the student’s state of residence
For certain formal complaints, the Rowan-Cabarrus has established specific procedures. For example, formal complaints regarding grades are subject to the Grade Appeal Procedure; complaints regarding discrimination are subject to the Student Grievance policy. Students will be expected to initiate their concerns or express their concern in accordance with those specific policies. Specific formal procedures are listed below:
- Grade Appeal
- Student Grievance (including Discrimination)
- Financial Aid Appeal
- Campus Code of Conduct Violation (including Harassment)
Students may issue a formal complaint through the appropriate online form.
However, the College expects that most issues will be resolved informally through a discussion between the student and the appropriate faculty or staff member.
If the issue is not resolved, students may share an informal specific complaint using the student complaint guidelines though the informal student complaint process. Students with a question regarding the complaint process are encourage to contact a college counselor for assistance or the student life staff
Students should submit their information complaint within 30 days after the action that gives rise to the complaint. The appropriate dean or vice president may suspend this rule under exceptional circumstances. Students may use the following online form to issue an informal complaint.
A counselor, program chair or academic dean will follow up with the student issuing the complaint within 48 hours. The college will work with the student towards a satisfactory resolution within established policies, procedures and administrative rules. At a minimum, the college included student concerns as a part of a continuous improvement process.
In the event the complaint is not resolved, students do have the option to submit a formal complaint.