IS Answers & Help Desk
Information Services Answers & Help Desk
Information Services (IS) at Rowan-Cabarrus Community College strives to provide excellent technical support and service to the Rowan-Cabarrus community. In an effort to meet that goal, we have compiled the IS Answers database, which is filled with frequently asked questions, tutorials, and other technical information. The IS Answers database will allow students to find the answers they need when they need them without needing to wait for a response from the IS Help Desk.
IS Help Desk
Rowan-Cabarrus Community College is pleased to announce the IS Help Desk has moved to our new home on the first floor of Building 300. The Help Desk is available weekdays from 7:30 a.m. to 7 p.m., evenings from 5 p.m. to 8 a.m., and all day Saturdays and Sundays 365 days a year! Thanks to merging the “first-line” functions with the Blackboard Help Desk, we will be able to provide faster service to all of our students, faculty, and staff.
Many problems that our students, faculty, and staff have with their technology are simple fixes (password resets, printing, etc.) that can be quickly handled. Unfortunately, right now, we’re not able to provide service after business hours with our current model. By using the Blackboard portal, we will now be able to:
- Use online resources to troubleshoot our own issues,
- Talk with someone over the phone evenings and weekends,
- Chat with someone via web chat evenings and weekends,
- Or email someone.
Now, if an issue is too challenging for Blackboard to handle, they’ll send it over to our IS team where someone will be able to assist you directly.
We think this is a win-win for all students, faculty and staff and hope you will, too! Please check out some frequently asked questions and let us know what other questions you may have. Thanks so much for your patience as we transition to this cool, new way of serving your IT needs.