911 Communications and Operations

The 911 Communications and Operations curriculum is designed to provide new students, as well as current practitioners, with knowledge and skills in the areas necessary for entrance or advancement within emergency communications.

Emphasis is placed on the development of concepts and theories of public safety communication systems, basic office software skills, technical writing, business math and statistics, cybersecurity fundamentals, public and interpersonal relations, understand local government finance systems, basics of GIS, personnel management and supervision, project coordination, time management, and organizational skills, grant writing, introduction to computers and networks, mental health awareness, and adaptation to technology within emergency communication organizations.

A criminal background check may be required as a condition of employment in the 911 Emergency Communication field.

Program Chair

Dr. F. Wayne Laney

Dr. F. Wayne Laney

 

frank.laney@rccc.edu

704-216-3883

North Campus

The 9-1-1 degree program will further enhance the knowledge and professionalism to a little community known as the First, First Responders.

Allen Cress

Rowan County Chief of Emergency Services

This new program will permit current and future 911 telecommunicators the ability to not only earn a college degree but to pursue it with love and passion for something that fulfills a purpose and potential to change the lives of others. Satisfying that goal will prepare some and inspire others to fulfill the beauty that they have built in their personal and professional dreams.

Hollie Morton

Alumni