College Support Services
In the student services office at Rowan-Cabarrus, we see ourselves as student advocates and want to be a part of your total educational experience. Our overall purpose is to serve you by keeping records, clarifying policies, answering questions, assisting with financial aid information, supporting emotionally and encouraging you to be your best.
Student services encompasses:
- academic advising and WebAdvisor support,
- counseling services,
- disability support,
- financial aid,
- placement testing,
- registration, and
- policies, forms and information on college processes for students.
Call,704-216-RCCC (7222), email, or stop by campus for additional information.
Student activities beyond the classroom are supported through the Student Services offices on each campus. All students are invited to join the academic, service, and special interest clubs which are an important part of life at Rowan-Cabarrus Community College.
Rowan-Cabarrus encourages and provides the opportunity for student involvement in institutional governance and decision-making through the student government association (SGA) and students contribute to college decision-making through interaction with faculty and staff and through active participation in campus clubs and organizations.
Rowan-Cabarrus respects the right of free and open discussion and encourages student involvement with publications created, developed and funded through the SGA. Student opinions in such publications do not necessarily reflect the position of the college. The student newsletter funded by the SGA is The Achiever, which may be read within the monthly edition of Student Health 101.
New Student Orientation (College Orientation)
Student Services provides students with face-to-face and online new student orientation options. See the student services website for details.
Visit the College website for schedule and registration information, telephone and email directory for faculty and staff, and campus information.
Distance Education @ Rowan-Cabarrus
Our network of internet-based courses, telecourses, broadcast and live-interactive television (ITV) courses allow students to participate in learning outside of the traditional classroom. Our goal is to provide students greater flexibility in scheduling classes provide Rowan-Cabarrus faculty new and innovative approaches to teaching.
Expectations and Policies
This information describes the expectations and policies that apply to all internet and hybrid students.
Frequently Asked Questions about Online Learning
Read through frequently asked questions regarding online learning.
Hardware and Software Requirements for Internet and Hybrid Students
Basic Hardware and Software Requirements – Students taking Internet or Hybrid courses are required to have access to and use particular software and equipment.
Online Learning Support Center
The Blackboard Support Center for the North Carolina Community College System is available to all Rowan-Cabarrus students. This site is designed to provide a variety of support channels; all of which are available 24 hours per day. The support center offers a listing of current Blackboard certified browsers and other technical details. Here, you can also search the Knowledge Base for answers to commonly asked questions. You can also connect with a Blackboard support representative through the live chat option or by phone (800-808-0489).
Visit the Rowan-Cabarrus Blackboard Help Desk for details and to access the Blackboard Support Center.
Preventing Technical Difficulties
To Prevent Problems:
- Make sure your computer meets minimal requirements.
- Know the specifications of your computer. Try not to run programs that you know may be more than it can handle. If you have to get help, knowing what kind of computer it is will help troubleshooters find solutions.
- Plan your academic schedule and take special care not to put assignments off until the last minute. A broken server or other technical problem is no big deal if you’ve left an extra day or two to finish the work.
- Save your work frequently, including copies of papers, assignments, important email messages, and anything else you wouldn’t want to retype should an accident occur. Save hard copies of especially important documents as well.
- Scout an alternate source of Internet access in advance. This might be a school, public library or a friend’s home. There are so many resources of access that one broken computer is not a good excuse for failure to work on a course.
- Print contact information for your instructor, your Internet Service provider, and other sources of help. Having it on your computer is no good if the computer won’t work
Solving Technical Difficulties
- Determine the scope of the problem. This takes practice, but it will do no good to complain to your instructor if the problem is with your home computer or your Internet Service Provider. Here are some ways to tell.
- If you can’t get your computer to work at all or if your computer frequently freezes, but not at times that seem to have anything to do with each other, the problem is probably with your own hardware or Local Area Network. Whoever maintains that network or computer will have to find a solution. The Blackboard Helpdesk or other technical contacts might be able to help.
- If your computer works, but you can’t get online, are frequently bumped offline, or have access problems at a particular time of day, the problem is probably with your Internet Service Provider. Call the provider’s technical help resources.
- If you can get online, can visit other Internet sites, but can’t get to the course site (or can’t get the course site to display correctly), the problem could be many things, but may be a problem with the server that the course is on. Consult the instructor or the technical support staff at the college. They can help you determine if the server is down, if it can’t be accessed from certain places, if you forgot a password, or if the problem lies elsewhere.
- Try these steps before asking for help:
- Save any work if applicable and possible.
- Write down what programs were open and what you were doing when the error occurred. Write down the exact text of any error messages.
- Reload (also called “refresh”) the web page.
- Restart the web browser. This may require that you reconnect with your Internet Service Provider.
- Restart (also called “reboot”) the computer.
- Make a short list of the things you’ve tried and the specifications of your computer. Call (or email if you can) for help
- Write down the solutions to problems you encounter. They’ll probably come up again and you may not remember how you fixed them. Learning to troubleshoot computers is a cumulative process.
- Inform the instructor of problems or mistakes in the course site such as broken links. He or she can’t fix the problems if no one lets him or her know the problems are there.
- Let your instructor know if technical difficulties will prevent you from completing work. He or she might be able to help you find a place to work, solve your problem, or extend a deadline.
- Don’t be afraid to ask for technical help from a variety of sources, but be nice to the people who help. Their job is hard and you’ll need them again.
- There is a technical help discussion forum in this course. Post your questions to it and help others when you can. Between them, your classmates probably have all the technical advice you’ll ever need.
- Finally, accept that problems are going to occur. Computers are complex and complex things break in interesting ways. If you keep a level head and learn from the experience, you’ll survive and be better prepared the next time problems occur.
Technical Skills for Online Students
Internet and hybrid courses are reading and writing intensive and require the students to use a variety of computer and Internet technologies. To enter an internet or hybrid course at RCCC, you already have met technical and academic prerequisites. For details, please review the eligibility requirements on the RCCC Distance Education website.
If you don’t have the skills listed below, you may have difficulties with portions of your online course. Ask your instructor for sources you can use to improve your skills.
The successful online student knows how to
- Start, shut down, and reboot a computer appropriately;
- Use a keyboard and mouse gracefully;
- Use his or her internet service provider or otherwise gain access to the Internet;
- Access URLs (addresses) on the Internet;
- Use online search tools to locate materials on the web;
- Navigate forward and backward on websites with links, frames, image maps and other elements;
- Troubleshoot a URL or link that is not working;
- Recognize when a “plug-in” is needed to view a particular webpage;
- Print pages in the programs he or she uses, especially web browsers;
- Send, receive, reply to, and forward email;
- Send and receive email attachments;
- Use a word processor
- Copy and paste text across documents and software applications;
- Save a document or other file to a particular location; and
- Find a file or document previously saved.
Other skills may be needed for specific online courses or instructor practices, but mastering the skills above should be enough to provide a strong base for academic success.
Technical Support for Students
Blackboard Help Desk
A Blackboard Help Desk (800-808-0489) is available to students enrolled in internet courses as well as faculty of internet courses. This 24-hours-per-day, 7-days-per-week service is available to provide assistance to internet students who have questions about using Blackboard, the software used to create and operate internet courses.
Technical Support Discussion Forum
You can also get help from the Technical Support forum in the class discussion board.
- Atomic Learning provides web-based software training for more than 100 applications faculty, staff and students use every day. These short, easy-to-view-and-understand tutorials are a great anytime/anywhere training resource.
This site offers Blackboard tutorials, Dreamweaver, imovie, Photoshop, Windows (XP, Vista), Microsoft Office products (such as Word, PowerPoint, Excel), and many (many!) other topics.
- Now you can access Atomic Learning seemlessly through Blackboard. No need to access a separate web site or have a separate login. A link to Atomic Learning it available on Student and Faculty/Staff tabs in Blackboard.
- On Demand Videos offers short audio and video clips for a number of features
RCCC Technical and E-mail Support
For directions on accessing and using your RCCC e-mail account or to reset your e-mail password, please visit the ITS Answers page for student email support.
If you cannot log into Blackboard, ITS has assistance available. Send an email describing your problem, your user ID, and a contact number to email@example.com, or call 704-216-7200.
The RCCC ITS Help Desk offers a technical resources webpage for student and faculty support. Please consider this resource when troubleshooting technical issues with your RCCC e-mail account or Blackboard access.