COVID-19 (Coronavirus) Response

Coronavirus & Illness Related Questions

Where should I find the latest information about the COVID-19 (Coronavirus) epidemic?

For further information on what to do if you’re sick, how to spot symptoms, and how to stop the spread of germs, please visit the CDC’s Coronavirus website

Academic Programs – Curriculum Students

Are there any changes to the Fall semester dates?

The start and end date of the semester remains the same, August 17, 2020 through December 16, 2020.

When do I have to have the Enrollment Verification Assignment (EVA) completed for my class? Will there be one for classes that have already started?

The EVA will only need to be completed for the classes that are just starting, and you have until the 10% point to complete. Please work with your instructor and check Blackboard for these dates.

I am unfamiliar with taking a course online, what resources are available to help me?

Support for students who have not yet taken an online class at Rowan-Cabarrus is available through the Blackboard Resources for Students site, which is located in Blackboard. All students are enrolled in this support site.

  • To access Blackboard, students should go to go to https://rccc.blackboard.com/ or visit the Rowan-Cabarrus home page (http://www.rccc.edu), click on Quick Links in the top right corner and select Blackboard.
  • When they login to Blackboard they will find Blackboard Resources for Students listed under the “My Courses” area of the My Blackboard tab.
  • NOTE: Login instructions are provided on the Blackboard login page. If users need additional assistance logging in, call 704-216-7200 or email helpdesk@rccc.edu.

Additionally other resources are available for students taking classes online:

  • Blackboard – There is a Blackboard Resources site dedicated to faculty in addition to the one for students. Also, tutorials for Blackboard and other applications can be found by going to the Course Tools area of the course and selecting Atomic Learning, where you can search how-to’s for Blackboard, Microsoft Office, and dozens of other applications and technologies. Virtual drop-in sessions and other support resources are detailed on the Blackboard Faculty/Staff tab and the Student Resources tab. Please see the attachment for more important information for faculty and students. Please share information about student resources with your classes.
  • Library – This website is the key portal to access the Library’s electronic resources and get research help 24/7! Here students can chat with a virtual Librarian, access databases, get assistance from customized research guides and attend a Virtual Drop-in session (assists with student technology or research questions). Note: For remote access to databases, users will need to login with their college username and password when prompted. In addition, students and faculty can also view customized research portals inside of Blackboard by accessing the Academic Support area of each Blackboard course.
  • Tutoring – Tutoring is available online and accessed through Blackboard. Students can attend virtual sessions with our tutors by accessing the new Tutoring Center Course found in the list of “My Courses” on the My Blackboard tab. Students can also utilize online tutoring 24/7 through the Tutor.com link located in the Course Tools area of your course. You can visit the tutoring web page for instructions on using these resources. Please share this information with your classes.
  • Microsoft Teams is available for students and faculty. Microsoft Teams is available through Office365 and provides options including group collaboration, video chat and conferencing, shared document editing, and other many great features.
I am an early college student. How does the College’s extended spring break and transition to online course delivery impact me?

Rowan-Cabarrus Community College is home to three Early Colleges – Cabarrus Kannapolis Early College, Cabarrus Early College of Technology, and Rowan County Early College. As a result of the College’s extended break and the transition to mostly online coursework, all three Early Colleges will communicate to their respective students and families any schedule changes and/or adjustment in instructional methods that may affect students’ high school schedules. 

Each Early College will work in conjunction with their respective school district, Cabarrus County Schools or Rowan-Salisbury Schools, as well as Rowan-Cabarrus Community College to ensure all students experience a smooth transition.

For more information, please contact:

What should students enrolled in healthcare and early childhood education programs who have clinicals expect?

The healthcare and early childhood education programs are closely monitoring the COVID-19 situation and are following the recommendations of the CDC, local hospitals and our college administration. Our primary goal is to keep our students and the public safe while making every effort to assure our students have what is needed to successfully complete their programs. Students should continue to check e-mails and the college website for updated information.

How are internships impacted by the College’s transition to online courses?

All internships will continue as normally scheduled unless your employer closes or changes your regularly scheduled hours. Please work directly with your employer to confirm your schedule or contact Hanif Miller at hanif.miller@rccc.edu for additional information.

Student Success Services

Admissions

Can I still apply to Rowan-Cabarrus?

Yes, the College is accepting new applicants and we are excited that you want to get started with us. The College’s applications for next semester are currently open. Simply go to our website, rccc.edu/apply.

Is Student Services open for students to walk-in for assistance?

Yes, student services is open for appointments and walk-ins at the dates and times listed below.

On-Campus Hours
Monday-Thursday | 8 a.m. – 5 p.m
Friday | 8 a.m. – 2 p.m.

Virtual Hours
Monday-Thursday | 8 a.m. – 8 p.m.
Friday 8 a.m. to 5 p.m.

Advising

Can I still meet with an advisor?

Yes, we are conducting virtual meetings. You can still schedule a meeting with your advisor through Navigate, and they will call you or set up a web meeting.

I need help scheduling a meeting with my advisor. What do I do?

All advisors are here to help you. Please email your advisor for assistance with scheduling an appointment.

Has the process to receive an override changed since I should not come to campus?

No, you will need to provide your advisor the information and proof of course completion to be granted the override. Please work directly with your advisor or complete the online form.

Are the health program submission deadlines changing?

Please contact your Health Program Advisor for additional information. They are available by email and video conference call.

Will my advisor register me when it is my time to register?

Your advisor will be able to assist you in setting up a plan in Navigate. Please set up a phone or web meeting with your advisor to complete your plan and to assist you with registering for courses.

How do I submit an official transcript?

You can submit an official transcript to studentrecords@rccc.edu.

Financial Aid

Will the Childcare Grant program still pay for my child’s daycare even though all my classes have been transitioned to online?

Yes, your child’s daycare will continue to be paid. If you have additional questions, please contact Shelby Harwood at shelby.harwood@rccc.edu.

If I had a work study position on campus, do I still get paid now that the campus is closed?

Yes, work study students will still be paid based on their approved schedule. Students will submit their hours as usual, and their supervisors will approve as usual. Please contact your work study supervisor or Sherry Hodgson at sherry.hodgson@rccc.edu if you have additional questions about your work study position.

If I receive benefits under the Post 9/11 GI Bill, will my Monthly Housing Allowance payments be impacted now that my classes have been transitioned to online?

Based on recently passed legislation, Post 9/11 GI Bill students, who pursue resident courses converted to an online modality solely due to COVID-19, will continue to receive the Monthly Housing Allowance (MHA) rate for resident training. The law only authorizes this special authority from March 1, 2020, to December 21, 2020.

Office of Accessibility 

I’m a student registered in the Office of Accessibility (Disability Services). Will my approved accommodations for this semester still be in place for my face to face classes that moved to online format?

You should have received an email to your student email from Holly Wagoner in the Office of Accessibility. If you have additional questions, the Office of Accessibility is available to assist you during regular operational hours and can be reached at holly.wagoner@rccc.edu or joanne.rusnak@rccc.edu.

Self-advocacy is important. If your accommodations are not being offered, which is likely unintended, please reach out to your faculty and/or Holly Wagoner or Joanne Rusnak to request those approved accommodations continue in the virtual format.

What if I have not registered in the Office of Accessibility (Disability Services), but now feel the need to request accommodations given the new delivery method of my courses?

For information regarding this possibility, please visit www.rccc.edu/accessibility.

To register in Office of Accessibility, please download and complete the “Request for Accommodations – Intake Form.” The completed document will need to be emailed to either:

Also, see “Disability Documentation” and have your health care provider complete. This can be emailed or directly to Holly at the above email. If no access to a scanner or fax is available, screenshots/pictures can be taken and emailed to Holly.

Please note that both of the above steps must be completed in order for a review and determination of requested accommodations to be completed.

Records

I need to request my transcript to be sent to another college or employer. Can I still request my Rowan-Cabarrus transcript to be sent out?

Yes, you can still make that request. Rowan-Cabarrus Community College has authorized the National Student Clearinghouse (NSC) to provide transcript ordering for currently enrolled or previously enrolled curriculum/college-level students via the web. At this time, we do not anticipate an interruption in this process. 

How is this going to affect my enrollment verifications?

As long as you are at least a half-time student, you can obtain your enrollment verification at any time through the National Student Clearinghouse.

Will I still be able to obtain a paper copy of my transcript?

At this time, our campus is in the office on an as needed basis. If you need a transcript, please feel free to contact us at studentrecords@rccc.edu, and we will assist you.

Are you accepting transcripts, test scores and other requests sent through the USPS?

Yes, at this time we are still accepting record requests through the mail and processing them accordingly.

Can I still pick-up a transcript from the campus if I need one as soon as possible?

We do have a very limited number of staff members that are still working on campus at this time. If you need to pick up a transcript, please contact our office at studentrecords@rccc.edu before you arrive, and we will do our best to accommodate your request.

What is the process to withdraw from a course / courses if the withdrawal is COVID related?

Rowan‐Cabarrus students who are eligible to withdraw from a course and are unable to complete one or more Fall 2020 course sections due to circumstances arising from the COVID‐19 outbreak, should follow the regular withdraw procedure and fill out the Online Drop & Withdrawal form. For the reason choose WE – Withdraw Emergency (COVID). Your withdraw will then be processed and documented for COVID reasons. withdrawal date for Fall 2020 has been extended to December 16, 2020. Students will need to contact the Registrar, Phillip Lopp, at phillip.lopp@rccc.edu if this applies.

Registration

I need to be a full-time student but prefer not to take an online class. What can I do?

To be a full-time student you must be enrolled in 12 or more credit hours. At this time, no changes to that requirement have been made. The College has many ways to support online learners, and we encourage you to reach out to your advisor at advising@rccc.edu.

When will I be able to register for the Spring term?

As of now, registration for the 2021 Spring term will take place as scheduled. Priority registration will begin on November 1, 2020 for currently enrolled students and, open registration will begin on November 8, 2020 for all students.

Student Wellness Center

I am a current student. Can I still access the Rowan-Cabarrus Food & Resource Pantry?

Please contact Misty Moler at misty.moler@rccc.edu to find out more information about the Rowan-Cabarrus Food & Resource pantry.

I have been meeting with a counselor in the Student Wellness Center, can I continue to do this now that my classes are online?

Yes. All support services offered in the Student Wellness Center will continue to be offered in virtual format. Please contact the individual you’ve previously worked with or contact Misty Moler at misty.moler@rccc.edu to discuss scheduling a virtual appointment.

What Student Wellness Center support services can I access from home?

See www.rccc.edu/wellness for details on services offered.

Connection to community resources, counseling for short-term concerns for students, and the Student Assistance Program offerings will continue to be offered virtually.

Contact Misty Moler at misty.moler@rccc.edu to discuss individual needs, situations and concerns.

Student Assistance Program is a free and confidential college-sponsored benefit offered to all students, and their immediate family, to address personal and academic-related challenges and concerns. This services can be access 24/7 and 365/year.

What is the Student Assistance Program, and how do I access it?

MYgroup (McLaughlin Young) can be reached by:

  • call 800-633-3353 OR
  • visit www.mygroup.com
    • select “My Portal Login” and enter Username: rcccsap and Password: guest

Services offered include:

  • Free counseling Services: this Student Assistance Program offers three free counseling sessions, per year, with a contract licensed counselor conveniently located near you, and can be utilized by student and immediately family members. These sessions can be face to face or with a counselor equipped for virtual/distance counseling.
  • Free Financial Services
    • Free financial counseling appointment that can be access by phone.
    • Issues addressed include bankruptcy, budgeting, debt reduction strategies, buying a home, college savings, retirement planning.
    • Educational materials and financial worksheets provided prior to appointments.
    • 40 financial calculators available online
    • ID theft recovery through credit monitoring
    • Discounted credit reports
  • Legal Services
    • Free telephonic legal advice
    • Free 30-minute appointment fort legal consultation with a local attorney
    • In most cases, 25% discount on ongoing legal services
    • Legal forms available to download (such as wills, power of attorney, etc.)
    • Online legal encyclopedia
    • Does not cover disputes or actions involving employer, SAP or business issues
  • Online Services
    • English and Spanish sites available
    • 7 content divisions: Parenting, Aging, Balancing, Thriving, Living, Working and International
    • Searchable databases and resource links for child care providers, elder care and related services, adoption resources, attorneys, certified financial planners, pet sitting, private and public high schools and colleges, and volunteer opportunities.
    • Over 100 streaming audio files and 100 video files covering a range of health topics
    • Savings Center: discount shopping program offerings up to 25% discounts on name-brand items
    • Relocation Centers: an interactive program that allows user to preview communities across the U.S.

Student Life & Leadership / Student Government Association

Are monthly SGA meetings being held?

The SGA meetings are held the first Tuesday of every month at 12:00 PM using Zoom. Zoom links will be posted on the event calendar in the SGA Folder of the Student Life Organization section in Blackboard. Please reach out to Barb Meidl at barb.meidl@rccc.edu if you need further details to join.

As a voting member, how will I receive my monthly stipend?

Academic and Club Senators will receive $15 for Fall 2020.

My club signed up to serve at a lottery event. Since classes are online, will we still be compensated?

Clubs will be compensated for working a lottery event by attending and supporting an event online. For details, work with your club liaisons, Dennis Rivers and Shemeda Conyer.

Can my club hold virtual club meetings?

Yes, clubs can use various online methods to hold meetings. No campus gatherings are allowed for clubs.

Can I still join a club?

Yes, joining a club is as easy as going to the Student Life Organization section of Blackboard.

Will social distancing impact campus events and activities?

Yes. In order to adhere to safe distancing practices during the COVID-19 pandemic, all on campus events and actives will be moved online. Students will have the opportunity to access events online and can win prizes that will be mailed directly to them.

I paid a fee to be inducted into a National Honor Society (PTK, NSLS). Will there still be an induction ceremony?

Due to COVID guidelines, all activities and meetings will be virtual. Check your Student Life Organization section of Blackboard for more details or email Barb Meidl at barb.meidl@rccc.edu.

My club had planned to attend a national conference or competition. Can we still attend?

No, unfortunately at this time travel has been restricted for all faculty, staff, and students.

Will moving to online courses affect my student activities fee?

No, student activity fees cover a diverse range of support for students both on and off campus. All services and support are still offered to students.

I would like to apply for a SGA, Ambassador, Club Senator or Work Study Position for the 2020-21 academic school year. Can I still apply?

Yes, you can still apply by completing and submitting the application to Barb Meidl at barb.meidl@rccc.edu. You can find the application on the Student Life & Leadership website.

Can I communicate with someone in the Student Life department?

The best way to reach a member of the Student Life team is to email them directly at studentlife@rccc.edu.

Testing Center

Is the Testing Center open?

In June, Testing Center staff returned to campus to offer a variety of testing needed by students to pursue their educational or employment goals. Over the summer, students completed placement, Allied Health Admissions (KAPLAN and HOAE), GED, credit for prior learning (CLEP), and certification exams (National Career Readiness, Automotive Service Excellence, and Logistics Technician). The Testing Center will continue to offer these test options for our students throughout the Fall semester.

For questions, contact the Testing Center.

Continuing Education Students

I registered for a continuing education course and received notification from my instructor that has been canceled. What are my next steps?
While all corporate and continuing education courses are remain as normally scheduled for right now, if you happen to be in a class that is canceled, a College staff member will contact you directly to discuss your options to enroll in a course that is offered in the near future. If you have any questions about this process, please contact Nikki Jarnagin at 704-216-3551.

Technology Resources – Students

I do not have the technology resources needed to complete my coursework online. What should I do?

There are multiple options being provided by the College to help complete your courses online. 

Computer Labs

The College will be providing open computer lab spaces on each campus, equipped with a computer and high speed internet connection.  These computers will have the software required to complete coursework for online courses.  Lab locations will be published on this page and the IT Services web page prior to March 23.

Blackboard and Office 365 Mobile Application

If you have a smart phone or tablet (Android or iOS) the College provides the Blackboard Mobile application as well as the Microsoft Office 365 mobile applications (Word, Power Point, Excel).  Search your devices App Store for each application and once installed you may login with your college username and password.

If you have additional technology needs or questions, please contact the Information Services Helpdesk at 704-216-7200 or helpdesk@rccc.edu.

My classes have transitioned to a virtual format, but I do not have access to internet at home. What are my options?

Computer Access for Students

We understand that many students do not have access to laptops and internet at home and are committed to making every effort possible to help them be successful as we transition face-to-face classes to an online format. In order to help students be as successful as possible, we are pleased to provide open labs for students in the following campuses Monday through Friday from 8:00 a.m. – 5:00 p.m.

  • CBTC – Room 9232
  • North Campus – Learning Resource Center (LRC)
  • South Campus – Learning Resource Center (LRC)
  • NCRC – Learning Resource Center (LRC)

Internet Options for Students at Home

Many internet providers are currently offering reduced rates to assist with the need for internet access for students during the COVID-19 outbreak. The College does not endorse any of these companies and students should closely review all terms and conditions before entering a contract with any of these providers.

  • AT&T
    Including many options such as:
    • Not terminating the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
    • Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.
    • Keep public Wi-Fi hotspots open for any American who needs them.
  • Charter Communications
    Charter’s commitments include:
    • Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
    • Charter will partner with school districts to ensure local communities are aware of these tools to help students learn remotely. Charter will continue to offer Spectrum Internet Assist, high speed broadband program to eligible low-income households delivering speeds of 30 Mbps.
    • Charter will open its Wi-Fi hotspots across our footprint for public use.
    • Spectrum does not have data caps or hidden fees.
  • T-Mobile
    T-Mobile’s options include:
    • Starting now – ALL current T-Mobile and Metro by T-Mobile customers who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming).
    • Providing T-Mobile and Metro by T-Mobile customers an additional 20GB of mobile hotspot / tethering service for the next 60 days – coming soon.
    • Working with our Lifeline partners to provide customers extra free data up to 5GB of data per month over the next two months.
    • Increasing the data allowance for free to schools and students using our EmpowerED digital learning programs to ensure each participant has access to at least 20GB of data per month for the next 60 days.
  • U.S. Cellular
    U.S. Cellular Pledges to:
    • Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
    • Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
    • Open its Wi-Fi hotspots to any American who needs them.
  • Verizon
    Verizon’s response includes:
    • Networks are engineered to manage anticipated increases in traffic
    • Due to economic circumstances related to the coronavirus and to keep customers connected during this economic and global crisis; Verizon waives late fees for those impacted by COVID-19
    • Investing in our economy by increasing our capital guidance range from $17 – $18 billion to $17.5 – $18.5 billion in 2020
    • Expanding work from home policy to include reduction of some retail locations across the country.
    • Tripling data allowance for Verizon Innovative Learning schools; $10 million to nonprofits directed at supporting students and first responders.

Faculty & Staff

My supervisor has approved for me to telework, however I have not been issued a laptop from the College. Who should I contact for next steps regarding technology resources to enable me to work off campus?

Information Services will have laptops available for use in approved remote work for the remainder of the Spring term.  Laptops will be available for check-out from Information Services at North Campus, South Campus, and NCRC begining Wednesday, March 18.  Please contact the Helpdesk at extension 7200 to arrange for a device.

I am planning to work from home, but need VPN capabilities to access programs like Colleague and Informer. Who should I contact to set up this access?

Information Services leadership will be working with each cabinet member to identify VPN users for the remainder of the spring term. If you feel you need the VPN to complete your work, please communicate with your Vice President / Chief Officer and request that you be added to the approved list. Once approved, you will receive instructions from Information Services on connectivity.

I am an employee who would like to take advantage of the services the Employee Assistance Program offers. What services are available and how to I connect with them?

The Employee Assistance Program is confidential and free to employees and household family members. Help is available 24/7/365.

Access Your EAP & Work-Life Services – There are two ways to access your EAP and work-life services: Call 800-633-3353 or
Visit mygroup.com | Select My Portal Login | Work-Life | Username: rccc | Password: guest

Assessment and Counseling – Reasons to use the EAP include marital difficulties, parenting, stress, depression, work-related concerns, alcohol and drug use/abuse, grief and loss, or preventative. When employees and family members call the EAP, they are offered a face-to-face, telephonic or virtual counseling session in which a thorough assessment can be conducted by a licensed, experienced clinician in their area. EAP is short-term, solution-focused therapy so not all issues will be resolved within the EAP model and may need to be referred to other resources.

Online Services

  • 7 content divisions: Parenting, Aging, Balancing, Thriving, Living, Working and International
  • Monthly online seminars and eLearning courses with certificates of completion
  • Searchable databases and resource links for child care providers, elder care and related services, adoption resources, attorneys, certified financial planners, pet sitting, private and public high schools and colleges, and volunteer opportunities
  • Over 100 streaming audio files and 100 video files covering a range of health topics
  • Savings Center: discount shopping program offering up to 25% discounts on name-brand items
  • Relocation Center: an interactive program that allows users to preview communities across the U.S.

Legal Services

  • Free telephone legal advice
  • Free 30-minute appointment for legal consultation with a local attorney
  • In most cases, 25% discount on ongoing legal services
  • Legal forms available to download (such as wills, request for death certificate, etc.)
  • Online legal encyclopedia
  • Does not cover disputes or actions involving employer, EAP or business issues

Financial Services

  • Free financial counseling appointments
  • Issues addressed include bankruptcy, budgeting, buying a home, college savings, retirement planning
  • Education materials and financial worksheets provided prior to appointments
  • 40 financial calculators available online
  • ID theft recovery through credit monitoring
  • Discounted credit reports

External Partners & Community Events

I reserved a facility at Rowan-Cabarrus for an external event. Will I still be able to host my event on campus?

At this time, all external events that rented facilities at Rowan-Cabarrus have been canceled. A member of our events and logistics team will be reaching out to each party who has reserved a room in the near future to help reschedule the event for another time. Please contact Dusty Saine at dusty.saine@rccc.edu for additional information.