Office of Civility

Student Formal Complaints

Rowan-Cabarrus Community College defines a formal complaint as a written expression of dissatisfaction with the performance of a college employee, a specific college experience, and/or a college procedure.

Consistent with rules established by the U.S. Department of Education  and Southern Association of College and Schools Commission on Colleges, Rowan-Cabarrus provides all enrolled and prospective students with contact information for submitting complaints directly to  the college.

If the issue is not resolved, the student may contact its accrediting agency or the appropriate state agency for handling the complaint within the student’s state of residence

Rowan-Cabarrus has established specific procedures for certain specific complaints. For example, formal complaints regarding grades are subject to the Grade Appeal Procedure; complaints regarding discrimination are subject to the Student Grievance policy. Students will be expected to initiate their concerns or express their concern in accordance with those specific policies. Specific formal procedures are listed below:

The college expects that most issues (such as those related service, classroom, technology or facilities) will be resolved informally through a discussion between the student and the appropriate faculty or staff member. Should a resolution not be reached, the student must submit a formal written complaint through our online Student Complaint Form.

Generally, students should submit a formal complaint within 30 days after the action that gives rise to the complaint. The time frame may be suspended under exceptional circumstances. The College will work with students toward a satisfactory resolution within established policies, procedures and administrative rules. At a minimum, the College will include written formal complaints as part of a continuous improvement process.